What Is Financial Inclusion and Why Do We Need It?


Financial inclusion refers to providing universal access to affordable financial services and products to all individuals and businesses, regardless of income level or demographics. Approximately 1.7 billion adults globally lack access to even basic accounts and payment methods.

Expanding financial inclusion promises significant benefits for unbanked communities, economic growth, and societal progress. New technologies also create opportunities to advance financial inclusion at greater scale than ever before.

This article will define financial inclusion and its key components, examine why financial access matters for prosperity and development, and outline policies and innovations aimed at banking the unbanked worldwide.

What is Financial Inclusion?

According to the World Bank, financial inclusion means that individuals and businesses have access to:

– Affordable and useful financial products meeting day-to-day transactional needs like payments, savings, credit and insurance;
– Convenient access points to conduct transactions involving deposits, payments, or withdrawals; and
– Financial education teaching consumers their rights and opportunities to make sound decisions.

Financial inclusion depends on availability, accessibility, and usage – the unbanked must have access to services, be able to conveniently use them, and see value in adopting them.

Greater financial inclusion provides people control over their financial lives. When banking services expand, households and enterprises can better weather unexpected expenses, invest in education and entrepreneurs, and accumulate wealth over time through savings accounts and products.

Why Financial Inclusion Matters

Expanding financial access provides both social and economic benefits, including:

– Reduced poverty – Access to credit, savings, and insurance helps smooth income volatility. This enables the poor to invest in health, education, and businesses to improve livelihoods.

– Formalization of economy – Bringing informal cash-based activities into the regulated financial system expands markets. This enables wider participation and governance.

– Women’s empowerment – Increasing financial access for women and girls promotes economic participation and decision-making agency.

– Enterprise growth – New businesses can scale by safely storing revenues, financing investments, and accepting digital payments.

– GDP growth – Individuals and enterprises participating in financial markets allocates capital more efficiently within an economy. This catalyzes new business activity.

– Innovation – Digital financial services and fintech create new solutions tailored for the underbanked and drive industry competition.

– Government aid effectiveness – Directly disbursing government transfers into accounts improves social program outcomes and reduces leakage.

– Resilience – Access to emergency funds and risk mitigation products helps individuals and communities better cope with unexpected shocks like illness, disasters or pandemics.

Narrowing the financial inclusion gap provides marginalized demographics access to core financial tools enabling self-sufficiency and economic mobility. According to the World Bank, broader financial inclusion could raise GDPs of emerging economies by 6%, benefiting billions worldwide.

Key Barriers to Financial Inclusion

Despite clear benefits, major barriers prevent universal financial inclusion, especially in developing economies:

– Affordability – Bank fees, minimum balances, and loan requirements remain out of reach for the poor. This makes even basic accounts unviable.
– Accessibility – Proximity to branches or agents involves costly travel for rural populations. Digital or ID requirements also block access.
– Eligibility – Individuals lack necessary identity papers, credit histories, or collateral needed to open accounts or qualify for credit.
– Product design – Standard banking services fail to cater to needs and cash flow of low-income individuals.
– Low awareness – Many unbanked lack understanding of financial products or skepticism hinders adoption.
– Exclusion – Younger or marginalized demographics face discrimination in access to banking services.
– Digital divides – Connectivity gaps and limited tech literacy prevent engagement with digital finance tools.
– Informal economies – Heavily cash-based workers remain outside the regulated financial system.
– Weak infrastructure – Unreliable mobile and utility networks, identity systems, and postal services disrupt financial services.
– Regulation – Strict know-your-customer and anti-money laundering rules sometimes unintentionally restrict access.

Overcoming these limitations requires addressing gaps in both supply and demand with coordinated policy, technology, and outreach.

Key Enablers of Financial Inclusion

Major innovations and interventions helping overcome barriers and expand financial access include:

– Fintech and digital finance – Mobile money platforms like M-Pesa, payment cards, digital wallets, robo-advisors, and other technologies tailored for the unbanked.
– Agent banking – Deploying banking agents with point-of-sale devices for cash-in/out in remote communities rather than relying on formal branch infrastructure.
– National biometric ID programs – Digital biometric identity systems like India’s Aadhar enable remote account opening and authentication for financial services access.
– Government policies – Regulations that mandate affordable bank accounts, expand mobile money licensing, develop credit bureaus, incentivize agent networks, improve consumer protections.
– Alternative credit scoring – Using phone repayment history, utility bills, mobile money transactions and other non-traditional data to assess creditworthiness.
– Microfinance – Providing small loans, savings plans, and insurance to low-income clients, especially rural women.
– Decentralized finance – Blockchain-based finance with fewer centralized gatekeepers enables broader participation for the unbanked.
– Cooperative banks – Member-owned local institutions provide accessible community-based financial services and pooling.
– Financial literacy – Educational campaigns and resources promoting awareness and adoption of digital financial services.
– Postal banking – Offering financial services via local post office locations provides inclusive rural access.

Technology, policy, and education must work in unison to build inclusive financial systems enabling equitable prosperity.

The Promise of Mobile Money and Fintech

Of the many innovations enabling financial inclusion, perhaps none show as much promise as mobile money and digital financial services.

Mobile money platforms like M-Pesa allow customers to store and transfer funds through basic mobile phones without needing a bank account. Users can cash-in and cash-out at local agents while paying bills and accessing other services through the mobile wallet.

Initially rolled out across Kenya, mobile money now boasts over 1.2 billion accounts globally, the vast majority in developing countries. Mobile money provides financial access to rural and informal populations banks have historically underserved.

Other fintech firms build solutions tailored specifically for base of pyramid demographics and their needs, from alternative credit scoring to micro-targeted loans. Technology overcomes prohibitive infrastructure costs to profitably serve low-income segments.

Artificial intelligence further expands financial access and personalization. Chatbots provide conversational account access while robo-advisors offer tailored guidance on savings and credit. Data analytics detects identity fraud to safely onboard new populations.

By lowering costs, decentralizing access, and boosting services, emerging fintech promises a breakthrough in sustainably extending financial services to the world’s most marginalized.

Remaining Challenges

Significant work remains translating financial inclusion gains into economic security and prosperity. Key priorities looking ahead include:

– Moving beyond basics – Expanding goal-oriented savings, credit access, insurance and pension products for underserved groups rather than just payments.

– Inclusive product design – Developing solutions from the ground up based on low-income consumers needs and challenges. Avoid one-size-fits all services.

– Rural access – Expanding agent networks and alternative touchpoints like post offices enables reaching remote communities.

– Women’s access – Tailoring products specifically for women’s needs given cultural barriers limiting uptake.

– Financial education – Raising awareness of digital financial tools and governance empowers usage of accounts opened.

– Digital identity – Implementing accessible biometric IDs and verification mechanisms enables account onboarding at scale.

– Interoperability – Allowing seamless payments between diverse financial services providers expands access.

– Cybersecurity and fraud – Strengthen identity safeguards and platform protections to build digital financial trust.

– Regulation – Foster policies that balance innovation, safety, competition, and consumer rights across diverse providers.

Financial access forms just the foundation – true inclusion requires services that meet day-to-day needs and empower livelihoods.

The Road Ahead

The pace of advancing financial inclusion has accelerated thanks to supporting policy, technology, philanthropy, and public-private partnerships. Initiatives like the World Bank’s Universal Financial Access by 2020 aim to provide all adults worldwide with access to accounts and electronic payments.

But more work remains fully including marginalized demographics across both developed and developing countries in resilient, efficient financial systems powering shared prosperity. This endeavor requires continued collaboration between finance, telecoms, technology, and government stakeholders.

Financial inclusion represents both a moral and economic imperative with immense potential to uplift billions worldwide. In the years ahead, achieving inclusive financial systems promises to emerge as one of society’s most pressing priorities and high-impact opportunities. Technology revolutions and human ingenuity must be harnessed in service of that goal.

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